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Job Title: Team Leader LMS - 1
Company: G-Cube Webwide Software Pvt Ltd
Location: Mumbai
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Skills: Incident Management Escalation Management Maintenance Planning Team Leading End User Support IT Infrastructure LMS learning management system e - learning
Salary: Not Disclosed
Experience: 4 - 5 Years
Job Summary: Will be responsible for managing a team of 3 to 4 LMS support team members. 
Will be responsible for sending out updates and KPI reports as per the need of stakeholders and agreement. 
Person will be Good at delivering trainings and creating presentations & training manuals as per need. 
Will be responsible for coordinating with different delivery teams to ensure KPIs of Incident management/Request Management are achieved. 
Will be responsible for escalation management 
Will be responsible for taking ownership of Incident Management for High Severity Incidents and ensure that 
relevant stakeholders are updated with the progress and final closure. 
Will be ensuring that Knowledge base is created for repeat issues and known errors. 
Will be responsible for Chairing bridge calls for driving effective coordination and incident resolution for High Severity Incidents. 
Will be coordinating with Level-2 team at G-Cube and Vodafone (IT Infra team if need be) for ensuring timely 
Release of bug fixes/patches/results of planned maintenance etc.

If needed he should also be doing the below:
End user support
Uploading courses on LMS
Registering users on LMS
Sending login details to users
Responding to user queries
Assigning courses to users
Tracking user progress
Sending reminders to users
Sending updated progress reports to the management
Monitoring system performance
Creating tickets in the support system
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Contact Yashpal Singh Rawat 
G-Cube Webwide Software Pvt Ltd 
H-151, Sector-63, 
NOIDA,Uttar Pradesh,India 201307
Telephone 91-120-4000398
Posted Date: Feb 12, 2018

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